⚠️ Emergency Contacts – 24/7 Support
If you encounter a critical or urgent incident, contact our emergency channels immediately.
Please provide as much detail as possible, including any error messages, affected systems, and relevant files/screenshots.
| Priority | Contact Method | Details & Usage Guidelines |
|---|---|---|
| 1 | Microsoft Teams – Emergency Channel | Post a clear, detailed description of the issue. Include affected systems, timestamps, and attach logs/screenshots if available. Tag the relevant team to ensure immediate visibility. |
| 2 | Emergency Email – emergency@primexm.com | Use if Microsoft Teams is inaccessible. Provide full incident details and attach any supporting files. Clearly mark the subject with URGENT and the incident type (e.g., “URGENT – Network Outage”). |
| 3 | Direct Emergency Phone Line – Emergency Contacts |
Call if immediate verbal escalation is required (e.g., total service outage, security breach). State your name, department, and give a concise description of the incident. Follow up with written details via Microsoft Teams or email. |
📌 Additional Guidelines
- Prioritize Microsoft Teams first unless the platform is unavailable.
- Be concise but complete – more information upfront helps faster resolution.
- Stay reachable after reporting in case follow-up questions are needed.
- Document everything – keep records of any actions taken before escalation.